Welcome to Camile AIOT Technologies, Inc. (“Camile.ai”, “Company”, “We”, “Our”, “Us”). These Terms of Service (“Terms”) govern your access to and use of our website, software, and related services (“Services”). If you register for a Pilot Test, these Terms will also apply. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please refrain from using our Services.
1. Definitions
- Agreement: This Terms of Service Agreement.
- Documentation: Guides, manuals, and support materials provided online.
- Malicious Code: Any code or software intended to harm, including viruses, worms, and trojans.
- Order Form: Document specifying the purchased Services between you and Us, including terms that may override this Agreement.
- Pilot Test: Limited trial period to evaluate the Services.
- Purchased Services: Services you purchase under an Order Form, distinct from Pilot Test offerings.
- Renewal Date: Date on which purchased Services are renewed and become billable.
- User: Individual authorized by you to access the Services.
- Your Data: Data provided or authorized by you for use in our Services.
2. Using Our Services
- Eligibility: You must have the legal capacity to enter into these Terms.
- Account Registration: Some features require account registration. You agree to provide accurate information and update it as needed.
- User Responsibilities: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use.
3. Subscription and Payment Terms
- Subscription Basis: Services are billed monthly on a per-active SIM basis. Features, metrics, and pricing are outlined in the applicable Order Form.
- Billing and Renewals: Subscriptions renew monthly on the specified Renewal Date. You may cancel by providing written notice at least 30 days before your Renewal Date.
- Payment Terms: Fees are billed monthly in arrears and must be paid within 15 days of the month-end invoice date. All payments are non-refundable, except as required by law.
4. Prohibited Activities
You agree not to:
- Use the Services in violation of laws or regulations.
- Infringe on any intellectual property or other rights.
- Transmit any harmful or malicious code.
- Engage in activities that damage or disrupt our Services.
- Use the Services to gather information as a direct competitor without written permission.
5. Pilot Test Terms
If you register for a Pilot Test, we will make one or more Services available on a trial basis until either the end of the test period or the start date of a purchased Service plan. Additional terms may apply as outlined in the Pilot Test Order Form.
6. Service Availability
We strive to maintain 99.9% uptime for our Services but cannot guarantee uninterrupted availability. Planned maintenance will be communicated in advance whenever possible.
7. Intellectual Property Rights
- Ownership: We retain all rights, title, and interest in our Services, including intellectual property rights.
- License: We grant you a limited, non-exclusive, non-transferable license to use our Services as per these Terms. This license does not grant any rights to our proprietary software or technology beyond those explicitly stated.
8. Confidentiality
- Definition: Confidential information includes any non-public information disclosed by either party.
- Obligations: Both parties agree to protect each other’s confidential information and only use it as necessary for fulfilling obligations under these Terms.
9. Our Responsibilities
- Service Provision: We will provide the Services as outlined in this Agreement and any applicable Order Forms.
- Support: Standard email support is provided for Purchased Services at no extra charge unless upgraded support is agreed upon.
- Data Protection: We maintain technical and administrative safeguards to protect the security, confidentiality, and integrity of your data. Data will only be accessed or disclosed as required to provide Services, as permitted by you, or as compelled by law.
10. Your Responsibilities
You agree to:
- Ensure your users comply with these Terms.
- Ensure the accuracy and legality of Your Data, and that you have the right to provide us with access.
- Prevent unauthorized access to or use of the Services.
- Use the Services only according to the Documentation and applicable laws.
11. Usage Restrictions
You agree not to:
- Sell, resell, or distribute the Services.
- Use the Services to store or transmit unlawful material.
- Modify, copy, or reverse engineer the Services.
- Attempt to gain unauthorized access to any part of our Services.
- Use our Services to build a competing product or service.
12. Termination
- Term of Purchased Services: The term for each Service is specified in the applicable Order Form.
- Termination by Either Party: Either party may terminate this Agreement with 30 days’ written notice.
- Termination for Cause: Either party may terminate immediately if the other breaches any material provision and fails to cure the breach within 15 days.
- Effect of Termination: Upon termination, all rights granted to you will end. You must cease all use of the Services and delete or return all related documentation. Your data will be deleted within 30 days, unless otherwise required by law.
13. Disclaimers and Limitation of Liability
- Disclaimer: Services are provided “as is” without any warranties. We do not guarantee uninterrupted or error-free performance.
- Limitation of Liability: We are not liable for indirect, incidental, or consequential damages, including lost profits or data.
14. Governing Law
These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.
15. Changes to Terms
We may modify these Terms at any time. Notice of changes will be posted on our website. Continued use of our Services constitutes acceptance of the revised Terms.
Contact Information
For any questions, reach out to us at customers@camile.ai
Camile AIOT Technologies, Inc.
101 St Clair Ave W, Toronto, ON M4V 0A2