Effective Date: 15 September 2024

Last Updated: 28 September 2025

Camile AIOT Technologies Inc (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use our SaaS platform, Camile, an AI-enabled optimization tool for IoT connectivity (the “Service”).

By using the Service, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Identifiers: Name, email address, company, billing details, and login credentials.

Device & Connectivity Data: IoT device identifiers (such as SIM, IMEI, or MAC addresses), network usage data, connectivity performance, and configuration data.

Usage Information: Activity within the platform, reports generated, integrations enabled, IP address, browser type, operating system, and access times.

Payment Information: Payment details (processed securely through third-party providers; we do not store full credit card numbers).

Communications: Support requests, messages, or other correspondence with us.

How We Use Information

We process personal information to:

  • Provide and maintain the Service.
  • Manage IoT connectivity and optimize device performance.
  • Authenticate accounts and enhance security.
  • Process billing and payments.
  • Deliver customer support and respond to inquiries.
  • Communicate service updates, notices, and offers (with consent where required).
  • Detect, prevent, and investigate fraud or unauthorized access.
  • Comply with legal and regulatory obligations.

How We Disclose Information

We do not sell or share personal information under any privacy law, including the California Consumer Privacy Act (CCPA/CPRA).

We may disclose personal information only in the following circumstances:

We do not sell or share personal information under any privacy law, including the California Consumer Privacy Act (CCPA/CPRA).

We may disclose personal information only in the following circumstances:

  • Service Providers: To trusted vendors who provide hosting, analytics, billing, and support services under strict confidentiality and security requirements.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, subject to safeguards.
  • Legal Requirements: Where necessary to comply with laws, regulations, or government requests.
  • At Your Direction: When you choose to integrate Camile with third-party services.

Security

We use industry-standard safeguards including encryption, secure hosting, and access controls to protect personal information. While we take appropriate measures, no method of transmission or storage is completely secure.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your personal information at any time

International Transfers

We may process and store your personal information outside your country of residence. For EU/EEA/UK residents, we rely on Standard Contractual Clauses (SCCs) or other recognized safeguards to ensure adequate protection for international data transfers.

Your Privacy Rights

California (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know: The categories and specific pieces of personal information we collect, use, and disclose.
  • Delete: Request deletion of your personal information (subject to certain exceptions).
  • Correct: Request correction of inaccurate information.
  • Opt-Out of Sale/Sharing: We do not sell or share your data, so this right does not apply.
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

Submit requests at privacy@camile.ai

European Union / EEA / UK (GDPR)

If you are located in the EU/EEA/UK, we process your personal data under the following lawful bases:

  • Contract: To provide the Service you subscribed to.
  • Legal Obligation: To comply with applicable laws.
  • Legitimate Interests: To improve services, prevent fraud, and secure systems.
  • Consent: For marketing or optional features (you may withdraw at any time).

Your GDPR rights include:

  • Access, correct, or delete your personal data.
  • Restrict or object to certain processing.
  • Request data portability.
  • Withdraw consent where processing is based on consent.
  • File a complaint with your supervisory authority.

For GDPR matters, you may also contact our Data Protection Officer (DPO):

privacy@camile.ai

Canada (PIPEDA)

If you are in Canada, you have the right to:

  • Access and correct your personal information.
  • Withdraw consent for the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions).
  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights are not respected.

We rely on your consent to collect, use, and disclose personal information, except where otherwise permitted or required by law.

Children’s Privacy

The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will delete it.

Data Processing Agreement (DPA) Overview

For enterprise customers who act as “data controllers” under GDPR, Camile acts as a “data processor.”

We provide a Data Processing Agreement (DPA) that outlines:

  • Subject Matter & Duration: Processing limited to providing the Service for the duration of the contract.
  • Nature & Purpose: Connectivity management, monitoring, and reporting of IoT devices.
  • Types of Personal Data: Account identifiers and device-related metadata.
  • Data Subject Categories: Customer personnel (e.g., administrators) and device end-users if applicable.
  • Sub-Processors: Vetted third-party providers (e.g., cloud hosting, billing). Customers are notified of sub-processors in advance.
  • Security Measures: Encryption, access control, secure hosting, monitoring, and incident response.
  • Data Subject Requests: Camile assists customers in fulfilling GDPR and PIPEDA data subject rights requests.
  • Cross-Border Transfers: Standard Contractual Clauses (SCCs) or equivalent safeguards for international data transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and material changes will be communicated via email or through the Service.

Contact Us

If you have questions, requests, or complaints about this Privacy Policy, contact us at:

Camile Privacy Team

Email: privacy@camile.ai

Address: 3084 Kilbride Crescent, Mississauga, Ontario, L5N3C3, Canada